FAQ
FAQ - Frequently Asked Questions
What are the delivery times?
Standard Tracked Shipping: 7-15 business days (free on orders over $100) after order processing on the same or next business day. We do not offer express shipping, only Standard.
Can I return an item?
Yes, you have 14 days after receipt to return an item. It must be in its original condition, unworn and in the original packaging.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, etc.) as well as payments via Shop Pay and Apple Pay.
How to contact you?
You can write to us via the Contact page or by email at: info@heritagechic.ca or on whatsapp: 0014387941263. We respond in less than 24 hours.
Do you offer gift cards?
Not at the moment, but this option will be available soon!
How does Heritage Chic work?
Héritage Chic is an online boutique based in Montreal. We carefully select our suppliers to offer you quality jewelry and accessories. Each order is processed quickly and shipped with our logistics partners (Canada Post, FedEx, DHL, or others depending on the destination). Our customers benefit from online tracking, a simple return policy, and products that match the descriptions provided on our website.
What is the FAQ?
The FAQ, or Frequently Asked Questions, is a section that gathers the most frequently asked questions from users. This allows for centralizing important information. Indeed, the FAQ meets the needs of a wide audience, as it offers clear and concise answers. Users appreciate being able to quickly find solutions to their concerns without having to navigate an entire site.
Why consult the FAQ?
Consulting the FAQ is essential because it saves you time. You can find answers to common questions, as well as clarifications about the services offered. In addition, the information in the FAQ is updated regularly, so you'll have access to the most recent answers. This is especially useful during times of service changes or adjustments.
How to contribute to the FAQ?
You can contribute to the FAQ by asking your own questions. If you find any information missing or an answer unclear, please contact our team. We can then add it to the FAQ to help other users. This way, the FAQ evolves thanks to everyone's contributions, making it more complete and useful for every visitor.
What is an FAQ?
FAQs, or Frequently Asked Questions, are essential sections on websites that answer users' most common questions. They help clarify important points about the products or services offered. This not only helps visitors quickly obtain the information they need, but also reduces the number of support requests. A good FAQ improves the user experience because it answers common questions concisely and effectively.
Why consult our FAQ?
Consulting our FAQ can be very beneficial, especially if you're in a hurry. You can find answers instantly without having to wait for a response from customer service. However, some specific questions may not be addressed. In this case, we encourage you to contact us directly for more detailed information. Therefore, the FAQ serves as a first step to improve your understanding.
How is our FAQ organized?
We've organized our FAQs by topic, making it easier to find information. Each section contains frequently asked questions followed by clear and concise answers. Because users may have varying levels of knowledge about our products, we try to tailor our answers to make them accessible to everyone, whether they're a novice or an experienced user. Feel free to explore our FAQs to find quick answers to your questions.