FAQ - Frequently Asked Questions

What are the delivery times?

Delivery times are generally 3 to 9 business days in Canada. Once your order has shipped, you will receive a tracking number by email.

Can I return an item?

Yes, you have 14 days after receipt to return an item. It must be in its original condition, unworn and in the original packaging.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, etc.) as well as payments via Shop Pay and Apple Pay.

How to contact you?

You can write to us via the page Contact or by email at: info@heritagechic.ca . We respond within 24 hours.

Do you offer gift cards?

Not at the moment, but this option will be available soon!